www.delhop.com (the Website) and Delhop mobile application/s (the App) is a platform that brings together and facilitates interaction between registered business/es who supply and/or deliver meals, food, beverages and associated products in the UK and also who wish to use a tracking , monitoring for delivery information. These Terms and Conditions incorporate all of the terms and conditions and policies on the App and/or Website, as applicable, and you agree to them when you become a member and/or install, register to use the App and/or Website and each and every time you view and use the App and/or Website.
Should you need any help please email us at email@example.com Glossary- list of terms/expressions used in our Terms and Conditions with their definitions
The "Website" means the Website and all contents at www.delhop.com
The "App" means the mobile Application software/programs provided by us, used and available including, but not limited to, application distribution platforms provided by mobile operating systems, Android OS or iOS and used on any device whatsoever, mobile or otherwise, from which the Application can be used and viewed, whether used in connection with the internet or not. This may include any updates but these may be subject to payment of a fee and/or acceptance of new terms and conditions.
"Delhop", "We", "Us", means the business organisation who supplies and owns the App and Website, DelHop Limited, a Company registered in England and Wales (Company No. 09991387), whose Registered Office is at Suite 10, Sheepscar Court, Northside Business Park, Leeds LS7 2BB.
"Services" collectively means the Website, the App and other services we may provide from time to time.
"Registered businesses" means a person or organisation which is registered as a business with HM Revenue and Customs.
"Member" means the registered business together with their representatives who aim/intend to use the App and/or Website and/or Services or who validly use membership services and who have a paid up, valid and current membership with us.
"Membership Services" means the provision of the App and/or Website services we supply as a platform to enable Members to use Food and/or Beverage Supply and Delivery Services amongst themselves.
"Partner Food Business/es'' means Member/s from takeaways and/or restaurants and/or food industry who supply meals, food, beverages and associated products in the UK.
"Partner Delivery Business/es''means Members from Delivery industry who deal with delivering meals, food, beverages and associated products in the UK.
"Affiliates" means any person, business or organisation with whom we are associated. This will include advertisers whose App and/or websites we appear on and any person, business or organisation having a link, which have approved, to the App and/or Website and third parties.
"Consumer" shall have the meaning ascribed in regulation 4 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
"Consumer Ordering Food'' means person/s who order meals, food, beverages and associated products from meals, food, beverages and associated products.
"User" or "you" means anyone using and/or visiting the App and/or Website for any purpose
"Intellectual Property Rights" means any patent, trademark, service mark, registered design, copyright, design right, any contact or database rights, know-how, confidential information or process, any application for any of the above, and any other intellectual property rights recognised in any part of the world, whether or not presently existing or applied for, which are held by the owning party.
The User Agreement: By becoming a Delhop member, using us, the App and/or Website and any services provided by Delhop and registering in any way, you confirm that you are aged 18 or over and a registered business or an authorised representative on its behalf, You have read, understood, accept, agree and are able to be bound by these Terms and Conditions in addition to any applicable terms and conditions of business and policies. If you do not accept these Terms and Conditions you must immediately stop using Delhop App and/or Website. Using our services or the App and/or Website in any way on behalf of a registered business or another person (for example employees) The registered business/s, in particular, confirms that it takes full responsibility for the registration of membership and legal use. You confirm that you have the legal right to do so. And that registered business, as well as the individuals, will be deemed to be the users for the purposes of these Terms and any subsequent action. These Terms and Conditions supersede any and all prior representations, understandings and agreements between you and us. Delhop may amend the Terms related to the Services from time to time. Amendments will be effective upon Delhop's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
Geographic Restrictions The owner of the App and Website is based in the United Kingdom. We provide the app and/or Website for use only by persons located in the United Kingdom. We make no claims that the App and or Website or any of its content is accessible or appropriate outside of the United Kingdom. Access to the Website may not be legal by certain persons or in certain countries. If you access the app and or Website from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
INFORMATION ABOUT OUR SERVICES
Our Platform Our Services constitute a technology platform that enables users of Delhop's App or websites provided as part of the Services to arrange and deliver meals, food, beverages and associated products in the UK and also to use a tracking , monitoring for delivery informationand/or logistics services with independent third party providers of such services, including independent third party delivery providers and independent third party logistics providers under agreement with Delhop or certain of Delhop's affiliates. Unless otherwise agreed by Delhop in a separate written agreement with you, the Services are made available only if you also agree to terms of Delhop's Business Agreement. YOU ACKNOWLEDGE THAT DELHOP DOES NOT PROVIDE DELIVERY OR LOGISTICS SERVICES OR FUNCTION AS A DERIVERY CARRIER AND THAT ALL SUCH DELIVERY OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY DELHOP OR ANY OF ITS AFFILIATES. Delhop, strictly, does not provide any advice, or sell or resell any food offer from the Partner Food Business/es. Our role is limited to bringing our Partner Food and Delivery Businesses in contact with each other through the provision of the App or the website. We are not an agent of the above mentioned businesses nor do we have any continuing authority to negotiate, deal with, manage, conduct or conclude any sale or purchase on behalf of them. Delhop does not have possession of any Offers and is not involved in food ordering process by the consumer, and bears no responsibility for the quantity, quality of food and beverages delivered, and is therefore not party to the contract between the User and the Restaurant with regard to the fulfilment of Orders.
License. Subject to your compliance with these Terms, Delhop grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your use as a member for registered membership account. Any rights not expressly granted herein are reserved by Delhop and Delhop's licensors.
Restrictions. You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Delhop; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing,surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
Intellectual Property The App and Website, as applicable and all content therein (including text, images, marks or trademarks and logos) with the exception of any messages passing between members, feedback experiences, opinions, statements, recommendations, data and information uploaded on the App and/or Website as applicable, by individual users and advertisers, is subject to copyright which belongs to us. This means that users can simply use the App and/or Website, but this does not convey to you any rights of ownership, or any rights to use or display the copyrighted information in any way. Likewise, there is no partnership, joint venture, agency, employment or any other form of relationship between any App and/or Website, as applicable user, associate or advertiser and us. Specifically, all users agree that you will solely be responsible for your use of the App and/or Website, as applicable, and without our express agreement in writing specifically for that user, they will not breach any copyright in so far as information, text, images, content, materials, and anything whatsoever supplied to you or available from us. This specifically means you will not, nor will you assist any other person, business or organisation, as to either all or any part of material, content or otherwise, to download, copy, assign, transmit, publish, display (including in any way publicly display), use, reproduce, distribute, modify, make derivative works of or create Internet "links" to, frame, reverse engineer, the App and/or Website, as applicable, or any part of them, without our express permission in writing, including use of our name and any copyrighted or trademarked content. We do not claim ownership of anything you upload onto the App and/or Website, as applicable. However, by doing so you are granting us a licence and please refer to Section D clause 3.
ACESSING AND USING OUR SERVICES
Registration, Password and Security of Membership Account/s
For the full use and access of the Website, particularly as a Member/ registered business user, will require you hold a valid and current membership, opening an account and completing the registration process by providing certain information and registering a username and password and paying the relevant membership fees. Each individual or registered business may only register once and have one account per business location. Your full use of the Website may only become valid once your registration has been approved by us and we reserve the right to lawfully refuse registration which is exercised using our sole discretion.
We may refuse to grant you an account with name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USER NAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree that you will immediately notify Delhop of any unauthorised use of your password or account, or any other suspected breach of security.
You may not in any case or any way transfers your registration/account or your obligations and we advise you not to allow anyone else to use your account.
You also specifically agree and confirm that you will :( a) Notify us immediately of any unauthorised use, including any unauthorised use of your registration/account with the Website or any other known or any other suspected breach of security. (b) Immediately report to us but also use your own reasonable efforts to immediately stop any misuse that is known or suspected by you.
We will not be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password.
Guidelines and Mandatory Terms for Use of the App/s and/or the Website Along with mentioned terms and conditions we specifically request you to read the terms given below which highlight the acceptable use of our App and /or website and/or services.
Our Website and App is a platform that bring together business/es who supply and deliver meals, food, beverages and associated products in the United kingdom and also allowing such businesses to use the tracking, monitoring facilities for delivery information.
The members acknowledge that Delhop is a company that is independent of takeaway/s or restaurant/s (our Partner Food Business/es), i.e. it does not have any direct or indirect holding of voting rights or capital in a takeaway/s or restaurant/s (our Partner Food Business/es), and none of the takeaway/s or restaurant/s (our Partner Food Business/es), have any direct or indirect holding of voting rights or capital in Delhop. Similarly Delhop enrols Delivery derivers (Our Partner Delivery Business/es) on contractual basis and such drivers are self employed and have their own business insurance.
Delhop, strictly, does not provide any advice, or sell or resell any food offer from the Partner Food Businesses.
Delhop's role is only to facilitate the information between together business/es that supply and deliver meals, food, beverages and associated products in the United Kingdom through the provision of the Platform. It is not, therefore, party to the contract concluded between the takeaway/ Restaurant and the consumer ordering food and beverages. The contract for the sale of food and beverages concluded via Partner Food Business/es (themselves, via phone or their own app/website or any other platform which a takeaway /restaurant can be part of) is directly between and legally binds the consumer and the applicable takeaway/ restaurant.
We are not involved in any way between the businesses choice of delivery drivers (from partner Delivery business/es except providing the information of available and busy drivers in a particular area and therefore have no control over members and/or users delegating and accepting the supply and delivery services. By using the App and/or Website you acknowledge this and agree that your use of the App and/or Website is entirely at your own risk.
Full use of the App and/or Website will be for members who have the relevant devices, are signed in and do not disable cookies. If you are not registered or disable cookies you may be able to view some of the App and/or Website, but may not be able to fully participate.
Use of the App and/or Website are by licence only and you acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights in all materials and/or content made available as part of your use of the App and/or Website shall, as applicable, remain at all times vested in us or our licensors.
In addition to all the other clauses, as a user you agree that you will solely be responsible for your use of the App and/or Website and that you will use the App and/or Website and services legally and only for the purposes for which they are intended to be used and will not misuse it in any way, and specifically, although not exclusively, other than provided for within the terms, you: Will not alter copy, distribute, reproduce the App and/or Website nor any content or part thereof, not attempt to derive any monetary or other gain from the use or provision of the App and/or Website, unless you have our explicit written permission. will not use any harmful component, or code that could destroy and/or contaminate or hack Will abide by any laws applicable to these terms and conditions or their operation. Will not use in particular any material or content we deem to be harmful, illegal or offensive; cause any infringement of intellectual rights and copyright; or use the services for illegal purposes such as fraud or in any other crime. However, all and any misuse is included. You confirm that you will not interfere or attempt to interfere with the proper working of the App and/or neither Website nor any activities conducted on it, or any part of the content.
You acknowledge that all uploads, whether posted publicly or transmitted privately, are the sole responsibility of the person or business from whom such upload content originated.
You are aware that when you agree to use Delhop services driver services you are also entering into a separate agreement called Business Agreement with Delhop.
We are not responsible for any upload, and consequently any member or user. We do not check, control or endorse nor take responsibility for any upload and cannot guarantee the acceptability, safety, legality, accuracy, integrity or quality of any and have no liability for it and you specifically acknowledge this. You understand that you cannot assume that the offer, sale or purchase of any delivery share between members is legal and valid.
Reviews/feedback is merely another person's or businesses' opinion or point of view. Whilst you may wish to consider any feedback please bear in mind that it (i) Will not form part of any agreement which you may make with another member, user or third party, unless you explicitly agree to make the recommendations part of your agreement and (ii) It does not form an endorsement, guarantee or warranty from us, particularly regarding, but not limited to the acceptability, safety, legality, accuracy, integrity or quality of any member, or user's business or delivery share and you specifically agree we have no liability in this regard.
If you find other member's/users' information to be inaccurate, deceptive, or in any way because you concern then we encourage you to take this up with the member/user involved and also inform us.
From time to time we may make certain offers of extra or additional services or services without charge available to Users. For example, we may approach members to be included in marketing activities. Such services including, but not limited to, their use and selection of which users to include is entirely at our sole discretion
Supply of App, Website and other Services and Termination
Paragraph headings are solely for the convenience of reference and shall not be given any weight or effect in the interpretation or construction of the Agreements. (1)(a) Nobody else but you are the sole beneficiary of rights given or obligations and duties imposed on a user or advertiser and these cannot be transferred, sold, assigned, delegated, conveyed, rented, subcontracted or shared in any way by you. (b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the App and/or Website (b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the App and/or Website
Waiver of any breach or default under any provision of the Agreements shall not be effective unless it is in writing and executed by us, and shall not be deemed to be, and shall not be, a waiver of any subsequent or continuing breach of, or default under, such provision or of any other provision.
Force Majeure - We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.
Invalidity and severance - Each clause or any part at all of these Terms and Conditions and Agreement is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions and Agreement.
If any provision of the Agreements is deemed invalid or unenforceable for any reason, such provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreements shall continue in full force and effect.
Any rights not expressly granted herein are reserved.